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FAQ


How can I make a booking?

By giving us a call or filling the form via our online “Instant Fare Quote” booking platform on our homepage.



What if my flight is delayed?

We always have available the flight information and know the problems which may occur. Our executive driver will track the flight status and still come to pick you up even if is delayed.



Are there any additional charges for debit or credit card payments?

Yes we charge 10% for all card payments.



Will there be other passengers with me in the vehicle I book?

There will not be anyone else traveling with you. We only offer personal executive  transport service and private airport transfers, so the price you pay for a vehicle exclusively covers for you and/or your group.



How do I find my driver at the airport?

One of our drivers will be waiting for you in the main arrival hall, The driver carries a signboard with the name of the person who booked the transfer. However, if should happen something unforeseen or an incident, you can always contact quickly our team calling the telephone (+44) 1628 306676. Contact us if you have more doubts about this point.



Are there any extra charges if my flight is delayed?

No, there are no extra charges if you have a delayed flight. We will monitor your plane’s movement hours before landing.



can I change my transfer?

Yes, with advanced notice, you can change any details of the day, hour, time, destination and type of vehicle as provided by email, always at least 3 hours  before the transfer service or by calling the telephone number: (+44) 1628 306676



Do I have to tip the driver when service ends?

Not necessary, only if you want and can give the driver a tip.



Once I have accepted the booking, do I need to confirm?

No, once we get your confirmed reservation, we send you the confirmation and you don’t need to do anything else. Contact us if you cancel the booking to check the cancellation fees.



Can the driver help me with the luggage?

Our all drivers are very professional and polite and always willing to help with the luggage.



Do you have 24 hour service?

For booking via email or telephone you need to know that we attend during office hours from 9am am to 11 pm every day.


Is your company licensed?

Yes, we are fully licensed.


 

 

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